Free Shipping

We make shipping simple! All items on Coverland.com are shipped from our warehouse in California. Orders placed before 11am PT will ship on the same day, from Tuesday-Saturday. Weekend orders placed after 11am PT on Saturday will ship on Monday. Orders placed on Monday will ship on Tuesday.

Once shipped, packages will normally be delivered within 1-5 business days based on your location.

We primarily ship with FedEx/UPS for fast, reliable service. In some cases, USPS may be used for certain U.S. destinations.

Orders of $85 or more going to the Contiguous United States ship free. For orders under $85, shipping rates are based on your destination zip code and city, and are calculated at checkout.

International Shipping

We are currently offering international orders for Canada only.

AK, HI, PR, VI, Guam, APO & FPO Addresses

Unfortunately, free shipping does not apply to Alaska, Hawaii, Puerto Rico, Virgin Islands, Guam, APO, or FPO addresses. Rates for these locations will be shown at checkout.

Custom-Fit Products

For custom-fit products, orders may ship as soon as the same day or take up to approximately 4 weeks from the date of purchase. Please refer to the estimated delivery date shown during checkout and in your post-purchase updates for the most accurate timing.

Shipping Protection - Delivery Guarantee

What the Delivery Guarantee is. The Delivery Guarantee is an optional $5 service add-on available during checkout. It represents a service commitment from Coverland regarding the delivery of your order. It does not constitute insurance, is not a carrier product, and Coverland is not an insurance provider or broker. No third party assumes liability under this service, and claims submitted hereunder do not constitute claims against an insurance policy. Coverland evaluates and resolves all Delivery Guarantee claims directly.

What every order already includes. Your standard statutory and customer rights remain unaffected regardless of selection. The following apply to all orders, with or without the Delivery Guarantee:

• Our 30-day free return policy.
• Complimentary replacement for items that arrive damaged, defective, incorrect, or missing from the shipment. Issues caused by Coverland are handled under our standard policies and are not subject to the Delivery Guarantee filing windows below.
• Our product warranty.
• Reshipment of orders lost in transit. If the carrier loses your package before delivery, Coverland will reship the affected items and pursue the carrier directly.

What the Delivery Guarantee adds. The Delivery Guarantee extends coverage in two ways:

• Protection against theft after delivery. If tracking confirms delivery to your address but the package was not received, the Delivery Guarantee entitles you to a reshipment or refund. Without the Delivery Guarantee, orders confirmed as delivered by the carrier are considered fulfilled and are not eligible for refund or replacement.
• Shipping costs fully absorbed on approved claims. Reshipments issued under an approved Delivery Guarantee claim ship at no cost to you, and refunds issued under an approved claim include the original shipping charges paid. This applies to all destinations, including Alaska, Hawaii, and U.S. territories.

The Delivery Guarantee also provides a dedicated point of contact and a structured resolution timeline for transit issues.

Cost and how to add it. The fee is $5 per order, displayed as "Shipping Protection (optional)" at checkout. Selection is opt-in and must be added explicitly by the customer prior to order completion. Coverage is valid only when listed as a line item on the order confirmation and cannot be added post-purchase. If an order is canceled prior to shipment, the $5 fee will be refunded; once the order has shipped, the fee becomes non-refundable.

Eligible orders. Coverage applies to orders placed on coverland.com and shipped to a valid address within the United States, including Alaska, Hawaii, and U.S. territories. This guarantee does not apply to orders placed on coverland.ca or other regional storefronts, wholesale/B2B transactions, or purchases made through third-party marketplaces (such as Amazon, eBay, Etsy, and Walmart), which are governed by their respective marketplace policies.

What is covered

• Stolen after delivery. Tracking confirms delivery to the designated shipping address, but the package was not received.
• Lost in transit. Tracking indicates the package was accepted into the carrier network, with no subsequent tracking updates for 7 or more consecutive days (14 or more days for shipments to Alaska, Hawaii, or U.S. territories), or the carrier officially designates the package as lost.

Damaged, defective, incorrect, or missing items are covered for every order under our standard policies (see "What every order already includes") and do not require the Delivery Guarantee.

What is not covered

• Packages confirmed as delivered by the carrier but not received, on orders placed without the Delivery Guarantee.
• Incorrect, incomplete, or undeliverable shipping addresses provided at checkout, or shipments redirected, released, or authorized for alternative delivery by the recipient (including deliveries to freight forwarders, mail-forwarding services, or third-party package lockers).
• Refused deliveries and shipments returned to sender.
• Production and transit times. Estimated dispatch dates, custom manufacturing lead times, pre-order dates, and general carrier delays. The guarantee covers non-delivery rather than delayed delivery.
• Damage, wear, discoloration, shrinkage, or fit issues occurring subsequent to delivery and use. Such issues are subject to Coverland's Warranty Policy and Return Policy.
• Customer preference changes, incorrect vehicle or size selection, or other standard return reasons covered under the free Return Policy.
• Duties, taxes, or brokerage charges on shipments outside the contiguous United States.
• Claims submitted outside the designated filing windows, or claims associated with orders lacking the Delivery Guarantee add-on.
• Reshipments issued under a prior claim on the same order (see "One claim per order").

Filing windows are firm. Delivery Guarantee claims submitted after the 30-day window will not be accepted. Issues caused by Coverland (damaged, defective, incorrect, or missing items) are handled under our standard policies and should be reported to support@coverland.com as soon as they are discovered.

What we need from you

Claim submissions must include the order number and associated email address. For theft claims, confirmation that household members, neighbors, building personnel, and safe-drop locations have been checked is required, alongside a formal statement of non-receipt. Coverland reserves the right to request a signed affidavit or formal police report for high-value claims prior to approval. Coverland may also initiate an investigation with the carrier. Claims may be closed if requested information is not provided within 10 days.

Claim resolution process

Complete claims are evaluated within 3 business days. Upon approval, Coverland will, at its discretion and subject to stock availability: reship the affected items at no cost to you; issue a refund for the purchase price of the affected items, including applicable taxes and the original shipping charges paid; or issue store credit for the equivalent amount. Total liability under the Delivery Guarantee is capped at the purchase price paid for the affected items plus the original shipping charges; the $5 add-on fee is non-refundable.

One claim per order

Coverage is limited to one claim per order. Once a claim has been resolved by reshipment, refund, or store credit, the Delivery Guarantee for that order is fulfilled. Reshipments issued under a claim are not covered by the Delivery Guarantee and are not eligible for a further claim if they are subsequently lost in transit or not received after delivery.

Abuse

Coverland reserves the right to deny claims, withhold Delivery Guarantee coverage, or refuse service in cases involving a history of unsupported claims or fraudulent documentation.

Changes

Coverland reserves the right to modify these terms. Orders are governed by the terms in effect at the time of purchase placement.

Governing law

The Delivery Guarantee operates under Coverland's general Terms of Use and is subject to the same legal provisions: governing California state law, exclusive jurisdiction in the state and federal courts of Orange County, California, and the one-year limitation period on claims specified in Section 22 of the Terms of Use.

Questions?

Contact support@coverland.com or call (800) 799-5165. Customer support is available 24/7 via live chat, telephone, and email.